24 October, 2011

2591 Customer Services & Corporate Support Manager

Telecom Vanuatu Limited

Industry:

Telecommunications

Location:

Port Vila, Vanuatu

Job Hours:

Not Stated

Due Date:

27-Oct-11

Job Description:

Telecom Vanuatu Limited is seeking local applications for this multi-faceted and commercially focused position within its management team. Further information can be obtained from our HR manager on the email address below. Duties and responsibilities:

1) To ensure customer satisfaction on aftersales service and to have the most accurate and straightforward information from TVL

2) Create a customer service stracture with the appropriate trained team, a CRM tool and a dedicated organization providing excellency in customer satisfaction, (highest revenue, lowest churn and strong customer loyalty

3) Set new standards of excellence in Vanuatu

4) Follow up and advise proactively the TVL corporate customers

5) Create a constractive partnership between our Top 50 corporate customers and TVL.

Interested applicant must possess the following:

Criteria:

- Master degree level in business (or related field); Proven ability and minimum 3 years experience in successfully setting up and managing a customer services and corporate services; Proven ability

to provide both strategic oversight of commercial matters as well as hands on contribution to commercial and customer care processes and reporting

- Proven track record in change management and the delivery of process and system improvements; Highly performance and oriented mindset; Highly developed verbal and written communication skills

- Demonstrable success in staff development and mentoring; Experience in telecommunications industry (fixed, mobile, internet) and/or demonstrable aptitude for learning.

Salary:

Not Stated

Language:

Not Stated

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How To Apply:

Applications comprising a CV and cover letter outlining how you meet the position requirement should be marked 'Confidential' and send to the address below.

Contact Name:

Not Stated

Phone:

Not Stated

Email:

jean-yves.bibi@tvl.net.vu

Address:

HR Manager, TVL, PO Box 146, Port Vila, Vanuatu.

Website:
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Source:

21-Oct-11 Daily Post
Source Website:

For further information on the above Vanuatu job please see the source or contact the employer directly.

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