18 November, 2011

2670 Client Associate

ANZ Bank (Vanuatu) Limited

Industry:

Banking and Financial Services

Location:

Port Vila, Vanuatu

Job Hours:

Not Stated

Due Date:

23-Nov-11

Job Description:

As one of Vanuatu's most recognized brands, ANZ is renowned for its staff professionalism and service excellence across Australia and the Pacific region. Duties and responsibilities:

1) Responsible for providing our signature priority bank customers with exceptional service standards at all times and ensuring all their transactional and sales needs are identified and met

2) Cultivating a strong customer relationship and building customer loyalty through consistent and timely service to meet customer needs

3) Ensuring that the highest quality of service is offered in the signature priority bank premises at all times

4) Exercising a service level discretion by providing quality service as per the "signature priority bank" service proposition

5) Acting as the liasion for formal feedback via customers and SPB relationship manager and specialist establish/maintain sound, collaborative working relationships with all stakeholders

6) Ensuring customers request are actioned within agreed time frame & number of processing errors

7) Assisting with the sales & service/account opening documentation completeness in accordance with banking policies and procedures.

Interested applicant must possess the following:

Criteria:

- Demonstrated relevant tertiary education qualifications; Minimum of 3 years in an equivalent customer care role in a financial or international corporate organization; Previous experience with

demonstrated superior performance in assisting and managing a customer base is preferred; Sound working knowledge of all ANZ products and services is preferred

- Sales skills and understanding of sales culture preferably acquired in the financial services sector; General PC literacy and keyboard skills; Demonstrated high level interpersonal and

- Thorough knowledge of bank procedures, products and services; Tri-lingual is preferred (english, french, bislama).

Salary:

Not Stated

Language:

Bislama, English, French

_________________________________________________________________

How To Apply:

Interested applicants are invited to please submit your application and resume with 3 references to the mail or email address below.

Contact Name:

Not Stated

Phone:

Not Stated

Email:

hrvanuatu@anz.com

Address:

The Human Resources, ANZ Bank (Vanuatu) Limited, PMB 9003, Port Vila, Vanuatu

Website:
_________________________________________________________________
Source:

16-Nov-11 Daily Post
Source Website:

For further information on the above Vanuatu job please see the source or contact the employer directly.
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