| Air Vanuatu |
| | Industry: |
| | Transport (motor vehicles, planes, ships) |
| | Location: |
| | Port Vila, Vanuatu |
| | Job Hours: |
| | Not Stated |
| | Due Date: |
| | 08-Oct-12 |
| | Job Description: |
| | Applications are invited for the position of the call centre, within our sales and Marketing Department at Air Vanuatu (operations) Limited in port Vila. The job holder is require to contribute to the generation of revenue and to service customer at the point of sale by providing a high quality, fast, efficient and friendly customer service for reservations, |
| | fares and telephone sales queries. If successful, 2 week system training will be provided plus a further 2 weeks on the job assistance. Previous applications need not reply. Only successful application will be contacted. |
| | Duties and responsibilities: |
| | 1) Delivering inspirational service with each customer contact in line with set standards |
| | 2) Achieve individual revenue sales targets and contribute to team targets |
| | 3) Selling Air Vanuatu products and services across different market segments |
| | 4) Support back office functions as require |
| | 5) Ensure standard in house procedures are adhered to maintain service levels |
| | 6) Servicing of flights &customer file while maintaining full confidentiality. |
| | Interested applicant must possess the following: |
| | Criteria: |
| | - Communicate fluently in English, French, and Bislama and poses excellent telephone skills; Service in all incoming calls in line with Air Vanuatu service level requirement; Demonstrate effective |
| | communication skills and have concern for accuracy and details; Be familiar with using Microsoft Office |
| | - Handle customer services complain in a timely and efficient manner; Service both internal and external customers; Able to work in and restored system -7 days /week (including Saturdays &Sundays; |
| | Participate in ongoing learning & development activities that enable company growth |
| | - Support open communication &continues improvement through feedback or ideas; Participate in team activities, incentives & group targets when require; Promote a safe &healthy work environment |
| | &support company policies; Carry out all other ad hoc duties requires by the team Leader or Manager |
| | - Minimum of one year customer service or call centre contact experience would be desirable; Provide police Clearance and Medical Report; Be target and results driven with a passion to provide |
| | quality customer service; Have an empathetic and a willingness to work at a fast pace in a high pressure business environment |
| | - Ability to influence people; Demonstrate ability to think “Outside the Box”; Fluent in English, French, & Bislama; Computer literacy is essential; Complete Tertiary Education (Diploma or Degree); |
| | Training in Amadeus would be an Advantage. |
| | Salary: |
| | Remuneration package will be discussed during the interview. |
| | Language: |
| | Bislama, English, French |
| | _________________________________________________________________ |
| | How To Apply: |
| | Application should be marked ‘Call Centre Position' and forwarded with your curriculum Vitae detailing qualifications , relevant experience to the address below. |
| | Contact Name: |
| | Not Stated |
| | Phone: |
| | Not Stated |
| | Email: |
| | h.r.2@airvanuatu.com |
| | Address: |
| | Manager Human Recourses, Air Vanuatu, Po Box 148, Port Vila, Vanuatu. |
| | Website: |
| _________________________________________________________________ |
| Source: |
| | 29-Sep-12 | Daily Post (Weekender) |
