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Tuesday, July 9, 2013

4257 Call Center Agent

Air Vanuatu (Operations) Limited




Port Vila, Vanuatu

Job Hours:

Full Time

Due Date:


Job Description:

Air Vanuatu (Operations) Limited is seeking for are suitable applicant for the above position mentioned.

Key Responsibilities:

1) Delivering exceptional service with each customer contact in line with set standards

2) Achieve individual revenue sales targets and contribute to team targets

3) Selling Air Vanuatu products and services across different market segments

4) Support back office functions when required

5) Ensure standard in house procedures are adhered to maintain service levels

6) Servicing of flights & customer file while maintaining full confidentiality

7) Providing call outs to Air Vanuatu clients in the event of flight disruptions and/or schedule changes

8) Promote a safe & healthy work environment & support company policies.

The successful applicant we are seeking must be able to:


- Communicate fluently in English, French and Bislama and posses excellent telephone skills; Service all incoming calls in line with Air Vanuatu service level requirements; Demonstrate effective communication skills and

have concern for accuracy and detail; Be familiar with using Microsoft Office

- Handle customer service complaints in a timely and efficient manner; Making outbound after hours sales follow-up calls as required; Able to work in a rostered system – 5 days on two days off (staff also rostered to work

Saturdays & Sundays

- Participate in ongoing learning & development activities that enable departmental growth; Support open communication & continuous improvement through feedback or ideas; Participate in team activities, incentives

& group targets when required; Carry out all other ad hoc duties required by the Team Leader or Manager

- Requirement: Educated to a Certificate/Diploma level or higher; Minimum of one year customer service or call centre contact experience would be desirable; Provide Police Clearance and Medical Report; Be target

and results driven with a passion to provide quality customer service

- Have an empathetic attitude and a willingness to work in a fast pace, high pressure business environment; Ability to influence people and to be confident in speaking; Demonstrate ability to think “Outside the Box”.


To be discussed during the second stage of the selection process.


Bislama, English, French


How To Apply:

Apply in person, by sending in your Cover letter and CV to the following addresses below ( Applications should be typed).

Contact Name:

Human Resource Department


Not Stated




PO Box 148, Port Vila, Vanuatu.
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