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Wednesday, November 27, 2013

4558 Consumer Protection Specialist

Utilities Regulatory Authority of Vanuatu, Ministry of Fina


Government Department


Port Vila, Vanuatu.

Job Hours:

Not Stated

Due Date:


Job Description:

The Consumer Protection Specialist includes developing, designing and implementation Consumer Protection and Consumer Care rules to be promulgated by the URA as part of its mandate under the utilities Regulatory Act No. 12 of 2013 for regulated electricity and water services through out Vanuatu.

- Developing rules of practice and procedure for tariff reviews and Commission deliberations, personnel, information sites etc. Developing Consumer Bill of Rights: Rules and procedures outliniug rights and obligation of the utilities, cosumers and stakeholders, including billing practices,tariff applications, customer choice of tariffs, prepayment metering, shut-off and reconnection rules,

consumer complaints and dispute resolution.

- Examine interconnection rules and draft detailed interconnection rules for new connections for electricity and water services; right to be served, fees, Sec. Deposit requirements, timeframes, safety and technical specifications for servioce connection.

- Establish and verify utility's complaint and dispute resolution procedures.

- Develop and implement URA procedures for grievance redersal.

* For more information on Duties and job Description, please contact the employer directly.


- Degree in Engineering or related technical field.

- At least 4 years experience with a power, water or telecommunications company, private industry or Government department or ministry in a technical capacity including at least 2 years experience in dealing with

customer care, the public and communities.

- Proven Track record in team work and as a member of a diverse team;

- Proficient in use of MS excel, word, access, power point. Statistical package/ software will be an advantage.

- Excellent oral and written Communication Skills

- Fluency in written and spoken english is required, knowledge of French/or Bislama an advantage; experience in Vanuatu and/or other developing country context an advantage.


2,000,000 Vt to 2,400,000 VT depending on qualification and experience.


Bislama, English, French


How To Apply:

Please pick up Expression of Interest forms from Ms. Belinda Rueben at URA Office, Ground Floor,VNPF Building, Post or Email to the addresses below.

Contact Name:

Ms. Belinda Rueben


678 29795/23335/23521




ministryb of Finance and Economic Management, PMB 9093, Port Vila, Vanuatu.



27-Nov-13 Daily Post
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For further information on the above Vanuatu job please see the source or contact the employer directly.

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