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Friday, December 4, 2015

5964 Call Centre Agent Level 1

Telecom Vanuatu Ltd

Industry:
Telecommunications
Location: 
Port Vila, Vanuatu
Due Date
11-Dec-15




Job Description:


Telecom Vanuatu Limited is seeking for a Call Center Agent Level 1 to be based in Port Vila.

Missions
The main mission of the position is to handle all inbound/outbound calls of the call center and providing the best possible service to all TVL internal and external customers to achieve the highest level of customer satisfaction including complete and comprehensive understanding of all products, services, policies and procedures.

Activities
  • Handle all incoming calls at the Call Center
  • Provide best possible service to customers to achieve highest level of customer satisfaction
  • Ensure to have complete and comprehensive understanding of all TVL products and services and provide proper information to customers
  • Resolve customer complaints in time and treat them as business opportunities to ensure continuous improvement and development
  • Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn
  • Enable troubleshooting and remedy of basic reoccurring problems before escalating to second level of technical support with supervisors or peers providing relevant information and appropriate report
  • Fully understands & adheres  to company policies & procedures that generate personal/professional credibility and trust
  • Ensure to achieve the requested staffed time on a daily basis to minimize lost call rate. 
        Criteria:
        Qualification & Experience
        • Secondary school graduates

        Skills
        • Previous experience in a relevant position is preferable
        • Customer oriented
        • Strong Communication, listening & interpersonal skills
        • Flexibility & teamwork
        • Self-confident with professional behavior & attitude
        • Bislama, English & French are required.
        • Computer literate.

        Personal Characteristics
        • Availability        
        • Honest
        • Adaptability

              Salary:

              Not Stated

              Language:

              English, French, Bislama

              How To Apply:
              Interested applicants for the above position may send in their application and CV addressed to HR Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on Friday 11 December, 2015.
              Contact Person:

              Valerie Dinh

              Phone:

              Not Stated
              Address: Not Stated

              Email:

              valerie.dinh@tvl.net.vu


              Website: 
               Not Stated
              ______________________________________________________________
              Source: 
              04-Dec 15 Direct from Employer

              For further information on the above Vanuatu job please see the source or contact the employer