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Thursday, March 24, 2016

6174 Head of Sales

Telecom Vanuatu Limited



Industry:
Telecommunications
Location: 
Port Vila, Vanuatu
Due Date
31-Mar-16




Job Description:
Telecom Vanuatu Limited is seeking for a Head of Sales to be based in Port Vila.

 Mission:
The main responsibility of Head of Sale is to manage the corporate and indoor sales team to ensure that all sales targets are met and there is growth as per defined company strategy and also ensure customer excellence across all levels. He or she is required to constantly coordinating with marketing team to ensure that the desired product is on the market to drive the required growth within the company.

Duties:
  • Manage the business (Corporate, SME, and Government) and residential sales activities
  • Manage the Pre- Sales team as well as the corporate technical team
  • Manage the Call Center Team to ensure excellent customer service and also make the call center become a profit center
  • Ensure that all Proposals made to customers meet the desired level of TVL standard, with the solution well defined, ensuring all cost are taken into consideration and the appropriate margin is included
  • Define the right strategy and approach to win back maximum number of Business and Corporate customers
  • Manage TVL existing customer base to prevent churn by defining the retention strategy and offers together with Marketing Team
  • Coordinating with Marketing to ensure that the right offering is on the market at the right time
  • Coordination with Manager Customer care to ensure an excellent customer service is provided
  • Ensure all outlets are kept to the highest standards with proper and updated merchandising
  • Provide insight into the Business development through collecting ground information and updating all stakeholders
  • Coach the sales people by meeting daily with sales officers and account managers to counsel, advice and support them to meet sales objectives, and make every effort to maximize both present and long term sales and gross profits
  • Organize the monthly billing to Corporate SME and residential customers. · Monitor the level and quality of service and sales
  • Develop targets particular to each segment and monitor achievements
  • Generate weekly & monthly dashboard to monitor sales and customer care
  • Update client database and budget control of the department
  • Manage promotion events in the contact canters / direct sales along with the company's scheduled events
  • Participate in the hiring, developing, training, and motivation of his/her team
  • Evaluate the performance of individual subordinates and coordinate with other channels to ensure conformity and alignment with the overall company strategy
  • Identify new profitable and exciting channel to Market the organisation products and services
  • Carry out any cognate duties. 
Main Deliverable:
  • Timely deliverable of all projects
  • Sales objectives for shops and Call Center
  • Customer care objective in term of QOS
  • Good resource planning, allocation and management
  • End to end quality Management
  • Budget management 
    Criteria:
    Qualification and Skills:
    • Qualifications (education/diplomas):
    • Degree in Marketing/Business Administration/Engineering.
    • A master degree will be an advantage
    • Minimum 3 years’ experience at this level.
    • Excellent reporting skills
    • Excellent oral and written level in English, French and Bislama
    • Delivery oriented
    • Understanding of technology and market
    • Good organization and structure
    • Understanding of market sizing and segmentation
    • Finance experience: margin, ROI, revenue
    • Good knowledge of the country and habits

        Salary:

        Not Stated

        Language:

        English, French, Bislama

        How To Apply:

        Interested applications for the above post may send in their application and CV to the following address provided below.

        Contact Person:

        Valerie Dinh

        Phone:

        Not Stated
        Address: 
        HR Coordinator, PO Box 146, Port Vila, Vanuatu

        Email:

        valerie.dinh@tvl.net.vu


        Website:
         Not Stated


        ______________________________________________________________
        Source:
        24-Mar-16 Direct from Employer

        For further information on the above Vanuatu job please see the source or contact the employer directly.