Computer & IT
Port Vila, Vanuatu
ODC Ltd is seeking a highly skilled and motivated individual for the job of Information Technology Support Specialist. This position provides first tier specialized support for IT needs within Vanuatu. The Support Specialist will serve as member of the IT Customer Support team. This position works closely with clients and staff across multiple areas in a collaborative capacity and requires the ability to achieve and maintain a high level of customer satisfaction, in both the quality and manner in which the service is provided. Additional responsibilities include: collaborating with other IT Customer support staff, consultants, and systems and network administrators as necessary to provide prompt and efficient problem resolution; preparing procedural documentation, ensuring it is kept up-to-date, communicating procedural changes to the IT Customer Service team and working with the team to improve service levels.We also offer in house training being the only Microsoft endorsed training facility in Port Vila.