SPIM Ltd.
Location:
Port Vila
Due Date:
01-10-2026
Type:
Full Time
Organisation Description:
SPIM provides businesses with professional IT and network solutions that match the quality of an internal IT team. Our flexibility as a local company, combined with the expertise of highly trained technicians and certified procedures, ensures efficient and confidential support.
Job Desctiption:
We are looking for an experienced and hands-on IT Services & Support Manager to lead our IT operations, technical support, infrastructure, and service delivery functions.
Selection Criteria:
KEY RESPONSIBILITIES
- Lead and manage day-to-day IT services, helpdesk, technical support, and infrastructure operations.
- Supervise, mentor, and develop IT support and technical staff.
- Manage company networks, servers, workstations, cloud services, Microsoft 365, Active Directory, and other business-critical systems.
- Ensure high availability, performance, reliability, and security of IT systems and services.
- Manage cybersecurity operations, including endpoint protection, access controls, network security, firewalls, VPNs, and security monitoring.
- Develop and maintain backup, disaster recovery, and business continuity procedures.
- Oversee hardware and software installation, configuration, maintenance, upgrades, and troubleshooting.
- Manage IT assets, software licensing, procurement, warranties, and equipment lifecycle planning.
- Establish and maintain effective helpdesk processes, service standards, escalation procedures, and technical documentation.
- Monitor recurring technical issues and implement long-term corrective solutions.
- Manage IT vendors, contractors, suppliers, and service agreements.
- Plan and coordinate infrastructure upgrades, system migrations, cloud initiatives, and technology deployments.
- Develop IT policies, procedures, security standards, and governance practices.
- Monitor service performance and establish KPIs and IT performance reports for management.
- Provide technical support and advice to management, staff, and business departments.
- Work closely with other departments to understand business requirements and recommend suitable technology solutions.
- Support CCTV, access control, video conferencing, and other integrated technology systems where required.
QUALIFICATIONS & EXPERIENCE
- Degree or diploma in Information Technology, Computer Science, Networking, Information Systems, or a related field.
- Significant professional experience in IT operations, infrastructure, systems administration, or technical support.
- Previous experience in an IT Manager, IT Supervisor, Service Delivery Manager, or senior IT support role.
- Proven experience managing and mentoring technical teams.
- Strong knowledge of Microsoft 365, Active Directory, Windows environments, networking, servers, and enterprise IT infrastructure.
- Good understanding of Cisco networking, TCP/IP, LAN/WAN, VPN, Wi-Fi, switches, routers, and firewalls.
- Experience with cloud and virtualization technologies such as Azure, AWS, and VMware is highly desirable.
- Strong understanding of cybersecurity, endpoint protection, access control, information security, and risk management.
- Experience with backup systems, disaster recovery, and business continuity planning.
- Experience managing IT vendors, procurement, software licensing, and technology assets.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience developing IT policies, procedures, technical documentation, and service processes.
- Strong project management and organizational skills.
- Excellent communication, leadership, and customer-service abilities.
- Ability to communicate technical information clearly to both technical and non-technical users.
Salary:
How to Apply
Apply by:
Email
Contact Person:
Mae
Contact Phone:
(+678) 26968
Email to send applications to:
mae@cw.vu
Postal Address or location to apply in person:
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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