Advisebyanalyzingandguidingthecustomerneedsand expectations,expand to different universes, to satisfy the customer
Sell all products and/or services offered by TVL
Enterthe customer profile inthe database (and check the supporting documents, as part of a mobile subscription warrants, internet, and fixed line)
Ensure the achievement of its objectives (quantitative and qualitative), incompliance with internal procedures
Conduct competitive intelligence on geographic area (price quotation)
Provide answers to customer complaints and loyalty
Manage customer relationships face to face
Listenand beversatile(adjust thespeech depending on the client typology)
Highlight the mobile, fix and internet offers TVL
Argue,detectandrespondtoobjectionsin order to convince customers on TVL products and/or services offers
Demonstrate proactivityand expandto other uses universe (do not stop at the initial customer request)
Ensure compliance with the internal customer charter
Knowing conduct a product and/ or service demonstration
Work in a team
Manage conflict situations.
Criteria:
Competences:
Knowledge
Secondary school graduates
Skills
Fluent English/Bislama and French basic understanding
Excellent written and verbal skills
Analytical and smart thinking
Customer Oriented
Must possess a valid driver’s license
Must possess the ability to educate and convince customers
Smart and pro-active
Personal characteristics
Take initiative to do things
Reliable
Adaptability
Ability to work under stress
Sense of Service
Honesty
Conscientious and rigorous.
Salary:
Not Stated
Language:
English, French, Bislama
How To Apply:
Interest applicants for the above position may send in their application and CV addresses to HR Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on 14TH January, 2018.