Advisebyanalyzingandguidingthecustomerneedsand expectations,expand to
different universes, to satisfy the customer
Sell
all products and/or services offered by TVL
Enterthe customer profile inthe database (and check the supporting documents,
as part of a mobile subscription warrants, internet, and fixed line)
Ensure
the achievement of its objectives (quantitative and qualitative), incompliance with internal procedures
Conduct
competitive intelligence on geographic area (price quotation)
Provide
answers to customer complaints and loyalty
Manage
customer relationships face to face
Listenand beversatile(adjust thespeech depending on the client typology)
Highlight
the mobile, fix and internet offers TVL
Argue,detectandrespondtoobjectionsin order to convince customers
on TVL products and/or services offers
Demonstrate
proactivityand expandto other uses universe (do not stop at the
initial customer request)
Ensure
compliance with the internal customer charter
Knowing
conduct a product and/ or service demonstration
Work
in a team
Manage
conflict situations.
Criteria:
Competences:
Knowledge
Secondary
school graduates
Skills
Fluent
English/Bislama and French basic understanding
Excellent
written and verbal skills
Analytical
and smart thinking
Customer
Oriented
Must
possess a valid driver’s license
Must
possess the ability to educate and convince customers
Smart
and pro-active
Personal
characteristics
Take
initiative to do things
Reliable
Adaptability
Ability
to work under stress
Sense
of Service
Honesty
Conscientious
and rigorous.
Salary:
Not Stated
Language:
English, French, Bislama
How To Apply:
Interest applicants for the above position may send in their application and CV addresses to HR Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on 28TH November, 2017.