Iririki Island Resort & Spa
Location:
Port Vila
Due Date:
31-10-2026
Type:
Full-time
Organisation Description:
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in
an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our
employees with exceptional training, a career path and job security.
Job Desctiption:
Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of CUSTOMER
SERVICE MANAGER
Key Roles & Responsibilities:
- Lead, supervise, and motivate the customer service/front-of-house team.
- Responsible for maintaining good guest relations within the Resort.
- Respond to guests needs and anticipate their unstated issues
- Expect and react promptly to guests' requirements and inquires
- Actively listen and resolve guests' complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Formulate budgets and prepare monthly revenue/expense forecasts
- Maintain customer service/satisfaction standards; handle customer service issues;
- Ensure Daily postings and Direct billings are accurate and timely
- Ensure efficient cross training between Front Office and Reservations staffs.
- Ensure the Resorts pricing policies are adhered to
- Implement yield management principles to ensure the Resorts average room rate and occupancy levels
are maintained at the highest possible levels
- Ensure Front Office is cleaned and maintained promptly and to the highest levels.
Selection Criteria:
Requirements:
Minimum of four years of hotel Front Desk Management experience, experience handling cash, accounting
procedures, and general administrative tasks.
Knowledge of Room Master hotel system an advantage
Salary:
How to Apply
Apply by:
Email, In person
Contact Person:
Human Resource Supervisor
Contact Phone:
(678) 35060
Email to send applications to:
Postal Address or location to apply in person:
Applications to be made in writing to;
Human Resources Department
Iririki Island Resort & Spa
PO Box 230
Port Vila, Vanuatu
ea@iririki.com
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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